“My mom & I loved this place when we had to use it. Definitely recommend it. Safe and the manager is super nice..”

“The process was convenient and very easy!.”

“Two people made this a good review. Autumn and Preston. Without them, this likely would have been a bad experience. I started out at the Holland Rd Jack Rabbit where I had made an online reservation, only to be told that they didn't actually have the unit I reserved. After a bit of back and forth trying to figure out why the unit wasn't actually available, the person I was dealing with there recommended I try the S Rosemont location. I was in a sour mood because of the experience, but when I arrived at the S Rosemont location Autumn and Preston both greeted me and listened to the problems I was dealing with up until that point. They were very friendly and professional in apologizing for the messed up reservation and quickly looked through their available units to find one comparable to what I had reserved. They provided me with an inspection of the unit that was available, and when I explained that the online pricing was different from what they were quoting me, they explained to me that they were not able to change the price on their end. They could have stopped there and left the experience bad, but instead they provided me with the customer service number and let me know that the price could be fixed through contacting customer service. The woman I spoke to at customer service seemed frustrated by me calling and it was a bit like getting teeth pulled dealing with her, but in the end the online price was honored. Again, this was a thing that could have made for a bad experience, but Autumn and Preston stepped up again with their personality and professionalism and smoothed things over after I dealt with customer service. Anything I needed, any questions I had, Autumn and Preston made sure I was taken care of. The professional and friendly way they dealt with me, my son, and my concerns really made the difference between a bad review and a good one. When I go back to do anything with my storage unit, those are the two people I'll look to for any help I may need. People make the business, and Autumn and Preston made this a good experience..”

“Candace was so much help and her customer service was amazing. I highly suggest jack rabbit rosemont to anyone who's looking for storage!! Job well done!!.”

“Candice and Sydney are beautiful, they have outstanding customer service, excellence in explaining everything, both have so much patience! Will recommend to many others!.”