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StorageMart

12430 Bandera Road, Helotes, TX 78023

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.6
Write a Review

Cashmere B

3 years ago
rating 5.0
Highly recommend this location. The property is extremely clean and a safe environment to store your important belongings. Chris White & staff are wonderful!! (`'.(`'. Superb Service~Thank you .').')

Ronne Villegas

3 years ago
rating 5.0
Professional, swift, and the most painless thing I did in all the re-locating. The manager is really friendly, and goes out of his way to answer all your questions. One of the businesses I'd be glad to support.

Flash Jones

3 years ago
rating 5.0
Hey I just got to Storage today March 7th the sky Chris was such an awesome guy I can't believe it how easy was going to Storage out of storage place everyone else was giving me trouble hard time with payment this that and the other discount minutes move quick fast easy I really appreciate the service Storage more I didn't know you exist but now you're my heart forever thank you so much

Bonita Babu

3 years ago
rating 5.0
Fantastic price!!

Becky Forrest

4 years ago
rating 5.0
Chris was way so nice and easy to work with..I will def refer folks to them! Thanks for the help

Michael Pick

3 years ago
rating 5.0
The staff is friendly and answered all my questions. The building is in excellent condition and the storage units are well maintained.

Steven Carpenter

4 years ago
rating 5.0
Pleasant over the phone setup. Went in and signed papers and received my unit within 10 to 15 minutes. This is my third time renting at this facility. Good people.

Caleb Davis

2 years ago
rating 5.0
Great experience.

Matthew Scott

3 years ago
rating 5.0
My girlfriend had gotten a unit here the guys in the office we helpful and price was pretty fair.

Katia Vega

4 years ago
rating 5.0
They have been wonderful! I had to rent a storage unit because of the amount of things I have while moving out and Chris was so helpful! He had me in and out of the office in less than an hour (in the RAIN!) and then still showed me my storage unit, even though it was pouring and flooding. Such good service, and I'm so glad it was so easy to rent! I'd definitely recommend this place to anyone! :)

Derek Ellis

2 years ago
rating 5.0
This place is great. The staff is very friendly, accommodating, and they do a great job of maintaining the property. The security and cleanliness at this location is awesome and it's a good indicator of how much the staff cares. I highly recommend this place to anyone looking to store their personal belongings.

quanah parker

3 years ago
rating 5.0
StorageMart staff (Chris and Daniel) were very kind, considerate, helpful and provided exceptional customer service. Their facility was clean, secured, and we were very comfortable with the room provided. We are very pleased with their service and will continue to use this service in the future. We cannot thank them enough for their assistance and great service.

Elizabeth Toth

2 years ago
rating 5.0
We have used Storage Mart for years and always we're treated with respect, kindness, and professionalism. Chris and Daniel have provided exceptional service. We cannot recommend this facility and the staff higher. If you're seeking ethical, professional, prompt service with a smile and genuine concern, you will find it here. They are the very best!!!

J Banuelos

2 years ago
rating 5.0
Picked this place for the price and location. The place is clean and easily accessible. Storage unit was clean as well, swept it before loading it up and only swept up a small amount of dirt/dust. Office personnel are friendly and helpful, willing to help and answer any questions. Will update review after a view months. I am renting a 30x10 unit.

Julian Waddell

1 year ago
rating 5.0
I assisted my son in storing his belongings in a short-notice. Chris was very helpful in assisting with this transition. By viewing the quantity of items to be stored, Chris was immediately able to recommend the size unit we needed. Not only that, he was able to complete all required administration work for us, while we loaded the storage unit. If that wasn't enough, he even brought us cold water to quench our thrist. The experience was pain-free, professional, quick and the price reasonable. I was very impressed and would highly recommend this storage facility to family and friends.

Wayne Thomas

1 year ago
rating 5.0
A good safe, secure self storage.

Zachary Ellis

1 year ago
rating 5.0
Great facility and amazing staff! The manager Keith is a great guy and definitely does everything he can to work with you to make you a happy customer!

Shari Sheldon

1 year ago
rating 5.0
We needed a space while selling and moving. The StorageMart provided a prompt easy to navigate system with guided assistance. The staff is very kind and was a pleasure to be greeted with appreciation for selecting this storage facility.

Karen St clergy

1 year ago
rating 5.0
Very accomadating & patient. Thank you

Karen St clergy

1 year ago
rating 5.0
Very accomadating & patient. Thank you

Reese Friedman

1 year ago
rating 5.0
Been with them for over 10 years and have had a number of different units. They were all great. The property is secure and well maintained. The staff has always been very helpful. Id use them again in a heartbeat.

Josue Ruiz

1 year ago
rating 5.0
The service and the attentions were superb! I am very satisfied with Storage Mart. JR

steve polasek

1 year ago
rating 5.0
Should have 24-hour access

Mike Hewson

6 months ago
rating 5.0
This location is the best storage facility I have ever rented from. I have a storage unit and also store my work trailer there. It is easy to access and has top notch security. Keith the manager is amazing! He goes above and beyond taking pride in managing this facility. He even contacted me personally to let me know one time that I forgot to put locks on my trailer. I highly recommend this location to anyone who is looking for storage.

mary jane zavalaon-padron

5 months ago
rating 5.0
The storage facility grounds is neat and tidy. Absolutely, no trash on the grounds. But most importantly, Great customer service. Keith Santos the manager is approachable and is always available to help with our storage needs or answer any questions that we might have. Keith is respectful and listens to his customers. I definitely recommend Storage Mart located in Helotes, TX for future service.

Tamra Yannuzzi

5 months ago
rating 5.0
Excellent facility. Have used for years. Manager very helpful, when you need help with something, he jumps right on it.

Evangeline Lee

5 months ago
rating 5.0
I recommend this storage based on the price, location, and excellent service from on-site manager.

Matt Matticola

5 months ago
rating 5.0
Just rented out a unit at this location and our first impression has been great! The entire facility is very clean and well kept. You can tell that someone puts a lot of effort into keeping it that way. They have plenty of cameras and on-site security so I can store my valuables and never have to worry. I've had other storage units that don't even compare to the quality of this one. If you are shopping around for a storage unit, this is the place you want.

The Green Mercer

5 months ago
rating 5.0
Very helpful and kind. I recommend this place 100%

Bryan Oplinger

4 months ago
rating 5.0
I have been storing at this location for several years now. Keith, the site manager, is always friendly and helpful. Keith and his crew keep the site very clean, and it always looks good. Just a nice place to store ur belongings, and friendly people to deal with.

Anndrea Brown

1 month ago
rating 5.0
Rented a unit for a year and could not have had a more positive experience. Was the most affordable place in the Helotes area and Keith at the front desk was always friendly and helpful anytime I had to go in. Easy access, good maintenance, 5 stars easily

Jesse R

1 month ago
rating 5.0
Great costumer service, helpful employees, clean facility, secure and conveniently accessible 24hrs.

Mary Kopas

4 years ago
rating 4.0
Always very helpful and send an email reminder invoice each month for my bill! Great management and kept very clean.

Roland Averitt

2 years ago
rating 4.0
Nice people. Units not climate controlled, and price seems high for that... Secure feeling facility.

Sylvia Vargas

2 years ago
rating 4.0
Awesome people ready to help!! No major problems been a customer for the past 5 months.

angie g

3 months ago
rating 4.0
So far it was pretty quick and easy to purchase and mr. KEITH at front desk was very helpful and explained everything clearly. And pretty good price. Recommend this place anytime.

Steve Curtis

3 years ago
rating 3.0
Don't get me wrong. With out a doubt the place is always very clean and the guys are very accommodating to anything you need. I also feel what I have stored is very safe I gave them 3 stars because a couple of things are important to me. 1) It seems to me the bathroom is locked more than open. I think they should put some sort of keypad on it like they have on the entry doors. 2) I receive my packages there and UPS comes about the same time everyday 11-1. Numerous times, because no one is there, I have had to chase down the driver or schedule to get my packages at the UPS hub the next day. Other than that it's a great place for storage.

Chance Collins

1 year ago
rating 2.0
The first visit was fine, and the facility is as advertised. The climate controlled units are clean, the place feels safe, the cypher lock doors are sporadic at best, and there is a bit of a small rodent/scorpion issue. Ive seen rodents around the complex, not in my unit, just scorpions. I would have liked to rate this place higher, but after yesterdays visit, theres just no way. The amount of time and energy to relocate to a new facility is what merits this rating. For the owner: Your quirky manager is only amusing for so long with his sitcom antics, and is best described as fickle when it comes to his rhetoric of policy. In business, sticking to policy and procedures is a REALLY good thing for efficiency and legal purposes. However, it is also important in business to remain flexible with your customers; especially when its in the best interest of the business to do so [more net profit]. I moved from a big house to a small apartment, and my lease is 2 years. You just lost at least 2 years of business. Furthermore, you just lost at least 2 years of business on one of your biggest climate controlled units from a customer that pays early and has never missed a payment. After unit cost, taxes, and insurance I bet it would be close to $200 a month. Lets conservitively round down to $180 since I dont have the exact figures: ~$180 x 24 months = ~$4320. ~$4320 of sure-fire, super easy, never late income is now lost. I was told one thing a couple weeks back, and was told something completely different yesterday. Yesterday I stood in line for 20-30 minutes listening to awkward small talk and snarky banter from the manager with the new customers that were in front of me. Knowing this guy from prior encounters, Id expect no less. However, after he had noticed I had been standing for awhile, he shouted across the counter, Are you here to pay a bill? I said, No, just wanting to transfer to a bigger unit. Currently, I am renting a 10x10 climate controlled unit and was hoping to transfer to an available 10x30 climate controlled. He then replied, Well, are you going to be able to move all of your stuff before we close? Because thats only 3 hours from now. I was immediately annoyed. Just a couple of weeks prior I had asked about moving to a bigger unit, and he said, The best time to do the transfer is right before I close tonight (Saturday), because that gives you all of Sunday to move your stuff since we are closed. Someone can rent your unit, but they wont be able to get the unit till Monday, so that is your best option. So what changed? Why is this no longer an option for me? After he said 3 hours, I was annoyed and replied, Yeah, thats not really possible man. I have a lot of heavy things that I need to move and still need to go grab help. He shrugged his shoulders and said, Well I just shook my head, agreed, and walked out. I mean, he is right, thats the policy I suppose. Im sure its also policy to run a full blown automotive paint shop out of the units, or its probably policy to have a few instrumental bands performing out of the units. Its also policy that the manager takes the dollies for personal use and never returns them. The dolly is never there when needed. Like I said, fickle. I wish things could have worked out better. The location is nice, and the facility isnt bad. However, principle is principle.

Brent Harris

2 years ago
rating 1.0
StorageMart in Helotes raised my rent without notice and charges excessive late fees, even to customers of more than 5 years or experiencing job loss or severe medical problems: Deliquent account processing fee $35. Late charge $10 on 4th day of month. Overlock charge $15 on 6th day. $50 lock cutoff fee. All late fees together total more than $100 a month. Other storage facilities in the area try to keep your business, not drive you away.

Michelle McMullan

2 years ago
rating 1.0
This place is INFESTED WITH RODENTS!!! We have had our stuff in the climate controlled units for the last 10 months and just came to pick it up and our stuff is covered in urine and feces. Absolutely disgusting!! We are going to have to throw away our mattresses and sanitize all of our belongings. I haven't even opened the boxes yet to see if they were inside. I showed Daniel, one of the managers, the damage, and he tried to blame us and then acted offended that we were upset. He offered no resolution and stated that "it's just nature. Nothing we can do about it." What BS! Ever heard of pest control?!?! I'm extremely upset and will be contacting corporate on Monday. However, if the managers are any indication of this company, I am doubtful that they will be helpful.
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rating 5.0
3 Reviews
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Jim V.

4 months ago
rating 5.0
I have had a 10x10 Storage at Storage Mart for over 3 years. Initially, the Mgr was not real impressive. All talk- No results. However, the new Manager...

Jay B.

4 months ago
rating 5.0
Really nice people. Everyone worked with me on both storage rooms to make sure I had what I needed including walking with me to the units and pointing out...

Ron B.

4 months ago
rating 5.0
Excellent storage facility! Always clean and helpful. Keith, the manager, is always kind and courteous. Great customer service.
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  • 24 Hour Access
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay