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StorageMart

221 Todd Baylis Boulevard, Toronto, ON M6M4L2

Google Reviews
rating 4.7
Write a Review

Freddy Pinto

4 years ago
rating 5.0
From the first moment I spoke to Jasmine over the phone then in person, she was 100% helpful and courteous. she went out of her way to suite my requirements and for that I really thanked her for her hard work. everything was easy and fast to set up. Her customer service etiquette was by far the best I have seen in many years. I would highly recommend this location to anyone looking to store there belongs

Mahamed Mohamood

4 years ago
rating 5.0
I would like to start off by saying the workers at this location are very friendly and welcoming. I receive exceptional customer service every time I visit. Unlike the previous experiences I had with other storage marts, the workers at this location are very knowledgeable and approachable. Jasmine is definitely a standout at this location. Highly recommend this location to anyone who's looking for storage and an overall great customer service experience.

James Voss

4 years ago
rating 5.0
Best storage area in the GTA!!! Staff always goes out of their way to assist/help you (thank you ladies). Also, bonus is the climate control and the cleanliness of the facility. Been here for 4 yrs and will continue.

Barlin Farah

4 years ago
rating 5.0
Reliable workers who are keen on providing good customer service experience. Also, Jasmine is always so helpful with any inquires I have during my visit.

Tony T

4 years ago
rating 5.0
Best services very clean facility. Staff is extremely friendly and professional. Keep up the good work.

Royce

4 years ago
rating 5.0
My experience at this location was amazing! Jasmine made sure that everything was properly set up in a very pleasant and timely fashion. I highly recommend dealing with her!

Keshia Smith

4 years ago
rating 5.0
Entering the storage Mart I first noticed how clean the location was and it smelled so good. Jasmine greeted me right away and I immediately knew she we going to take perfect care of me. She knew exactly what I needed and got me set up with care you could tell she genuinely cared and enjoyed serving me. The customer service was impeccable she hit the nail on the coffin and I live in Vaughn but I will definitely travel just to go specifically to the Todd Baylis location because I know jasmine will definitely take care of me thank you so much I have recommended her to my friends and family I loved my experience !

BERRY BLACK

4 years ago
rating 5.0
Great and friendly customer service From an employee there, Jasmin was her name. Very accurate and helpfull

Michelle Patterson

4 years ago
rating 5.0
Great service at this location. Both ladies are fantastic and very helpful.

Catherine Meade

4 years ago
rating 5.0
I give StorageMart Todd Baylis - and Jasmin in particular - 5 stars! I recently started using this StorageMart again, after not using it for 2 years. What a difference! They were fine before; they are great now! There is always at least one cart available (but often several are available) whenever I go. It's clean and well-lit with an uncomplicated access code system. All of that said, the true star of StorageMart-TB is Jasmin! The day I got my locker, she took time to get a sense of my needs and then patiently took me through the facility to help me find the best one for me. She continues to make me feel like a valued customer EVERY time she sees me! I highly recommend StorageMart Todd Baylis!

Diane Buchanan

4 years ago
rating 5.0
This was my first time storing my belongings anywhere, i was moving to Alberta and needed storage one of storage mart's employee Jasmin was very helpful and made the experience effortless, she took the time to make sure my furniture would fit in the unit i was renting ,her honesty was refreshing because many other companies would sell you the most expensive unit just to make a profit, i was very pleased with her suggestion and ideas. i would like to thank her for making my first time experience in storage a pleasant one, her friendly personal demeanor and sense of humor was a plus, definitely people person and customer service focus...many thanks Jasmin.

Amy Watson

5 years ago
rating 5.0
When I first came to StorageMart on Todd Baylis Blvd, I was greeted by Jasmin. She completely took care of me, informed me of everything I needed to know AND showed me the ropes, and on top of that, she was careful to ensure that I got the proper discount I was told I would when I booked online. Her customer service was second to none, and she was funny to boot! A nice added bonus. I really enjoy the facility's accessibility and cleanliness, not to mention its convenient location. Will for sure recommend this location to others!

Gio Sano

3 years ago
rating 5.0
i went there this morning and the amazing staff fix all my problem i got online yesterday, thank you so much ,

Toni Clark

4 years ago
rating 5.0
The ladies at StorageMart Are excellent they didn't wonderful job helping me find the right storage space for my needs would definitely recommend them

Shane Bentley

4 years ago
rating 5.0
The Ladies at Todd Baylis are awesome . Excellent customer service skills. I would recommend their service any day.

Isabelle Lew

4 years ago
rating 5.0
This store is like none other. You will never be the same person after you've stepped into this store (Todd Baylis Boulevard). Shanique and Jasmine are so extraordinary people that when you know them, you know that you won't go to any other storage facility except for this one. They are understanding and they will try their very best to put themselves in your shoes and accommodate your request. Shanique is the embodiment of calm and serenity, able to handle any crisis. Jasmine is the lovely, lively spirited angel who will cheer you up. It's been such a perfect customer experience for me. This is the only place you should go to, to store your stuff. You can trust them.

Keeba Richards

4 years ago
rating 5.0
Jazz's customer service was a exceptional. She had no problems with me changing the unit I reserved and helped me find one more suited to my needs.

gilberta rodrigues

4 years ago
rating 5.0
Rented a storage unit yesterday and I wanted to say thank you to Jasmin for the awesome help she was extremely helpful her attention and attitude with customers is great the place it self is extremely cleaned once again thanks jasmin if you need a unit come see jasmin

Kenya Ramdeen

4 years ago
rating 5.0
The customer service I received from a employee named jasmin Johnson at 221 todd baileys blvd was excellent, she was efficient, outgoing, patience, and experienced customer service I was extremely satisfied.

Claudia cataldi

5 years ago
rating 5.0
Jasmine is incredible! Moving is amoung the top stressful situations humans deal with. Jasmine's impeccable customer service and personality put me at ease. The process was simple and I felt like me and my possessions were in good hands! I moved in smoothly and moved out smoothly today. Thins woman needs an all inclusive paid vacation to anywhere in the world her heart desires! Lol. Thank you Jasmine and staff for making the process a smooth and successful one!

marcus garvey

4 years ago
rating 5.0
I experienced great customer service when renting a locker at StorageMart. I would like to point out the receptionists Jasmin for her exceptional customer service, she was patient with me and answerer all my questions and concerns, as well as gave me a great tour of the facility. Overall Jasmine has outstanding customer service skills, and i would recommend anybody needing a storage to see her.

Ali Fakih

4 years ago
rating 5.0
Very nice facility. Jazmin provides excellent customer service.

SKM Holdings

5 years ago
rating 5.0
One of the main reasons we continue to rent a locker at this location is due to the absolutely fantastic and professional customer service. Shanique and Jasmine are always a pleasure to deal with. The premise is very well managed, secure and well maintained. Keep it up guys! //H

Dawn Chin

4 years ago
rating 5.0
Despite the difficult moving transition, the ease and helpfulness of Jasmine's assistance made the situation much easier. Thanks Jasmine for all your help (and smiles) every time I stop by my unit at Storage Mart! (I have had my unit for some time and have never had an issue of safety or concern).

GTA Restoration

4 years ago
rating 5.0
Great doing business with these guys. Gave us an excellent deal, superb customer service and gave us something to drink during the transaction. Thank you especially to their employee Shanique. Highky recommended

Paula Thomas

4 years ago
rating 5.0
I wanted to rent a storage and I was served by your customer service rep, Jasmine. Very pleasant, helpful and showed me several different options for storage. Took the time to listen to my questions, nothing was too trivial or unimportant to ask her. Her effort was exception in serving me. Closed the deal, rented a unit and it was a pleasure to be served by her. She made my day.

Joms Zacharia

3 years ago
rating 5.0
Jazz was very helpful and friendly. She made sure that I got an easily accessible unit even though I had booked another one higher up. The check-in process was seamless thanks to her help. Her service alone makes this place deserve 5-stars. I highly recommend dealing with her. The place was clean and well-lit too.

Leila Cools

2 years ago
rating 5.0
Jazz took the time and care to make sure I had a space that worked for me. The process was smooth and pleasant and I am really happy my new unit.

Nicole Lowden

2 years ago
rating 5.0
Easy to book, transparent pricing. So many places need you to request a quote, but I was able to find an available unit and book online right away. You do have to get insurance but it's very affordable and there are lots of different coverage plans. Storage Mart covered my first month of insurance, along with my first month of rent for the unit. Unit was as described and clean. The facility is easy to access, there are large elevators for the indoor units and dollys/push carts are available. You drive right up to doors just outside the elevator bay so loading and unloading are relatively painless. Customer service is fantastic, I always get through on the phone and was able to request late night access on the same day-- just had to speak with the manager on the phone for a few minutes. One last thing-- they do sell moving supplies. Not sure how that pricing holds up compared to other places, but I did purchase the requisite disc lock there for less than half of the prices I was finding online. Although I didn't originally plan on getting a storage unit, life forced my hand. I have to say that the ease of using this storage unit has been a big relief while trying to figure out my mixed up moving situation!

Elena C.

2 years ago
rating 5.0
Helpful team, caring more about customers than just business. And I got a small locker.... Highly recommended.

Piotr Koper

2 years ago
rating 5.0
Great service, very friendly and extremely helpful. Great prices, clean and secured locker.

Elena C.

2 years ago
rating 5.0
Helpful team, caring more about customers than just business. And I got a small locker like I request... Highly recommended.

TheBassmanChris

2 years ago
rating 5.0
Great, helpful and friendly staff that made the process easy.

S L

1 year ago
rating 5.0
I rented a locker here for 2 years and was very happy and totally satisfied with every single aspect of my experience. I just vacated my locker last week and felt called to write a review. I had never used self storage before and needed to store all my furniture and belongings, and was a bit apprehensive. I researched many different companies and finally settled on this particular location of Storage Mart. The unit was clean, the entire facility is very well-maintained and organized, access was a breeze, pricing was very competitive and also totally transparent, and they even sell moving supplies and locks etc, which was very handy as on the actual day of the move I was able to buy locks right there. And last but not the least, the staff is very knowledgeable, friendly, helpful and responsive. A big Thank You to both Vanessa and Shanique for all your help and all the amazing work you do! Next time I need self-storage, I will definitely use this location without hesitation.

Chef Sasha

1 year ago
rating 5.0
Great customer service! Jazz helped us get set up, she was very helpful and super friendly!

walton

1 year ago
rating 5.0
Like many of the other reviews in here, Jazz was very friendly and super-helpful in getting my storage unit set up. I have rented units from other Storage Marts in the past and this was by far my favourite experience yet. I like the layout of this Storage Mart a lot better than the one close by. Do not have to travel far in the compound to get to the unit. Prices are quite competitive and the service at the Todd Baylis location is great. Jazz is the best!

Josh Buxton

1 year ago
rating 5.0
Fantastic prices and service with clean facilities. I recently came to this location to purchase a medium sized unit to leave the contents of my dorm while I was away from Toronto for summer. I came here to leave my items and I was greeted by a dream of a woman named Jazz at the front desk. Jazz was extremely helpful in showing us the different sized units and made this such a surprisingly easy and enjoyable process, as well as personable. Thank you Jazz for all your help!

jerome williams

1 year ago
rating 5.0
The customer service at this facility is above and beyond the site is clean well organized they have everything you need ready to go at the front office Jazz The office manager personaly showed us around with a beautiful smile Thank you for all your recommendations

Allan Andall

1 year ago
rating 5.0
Have to say I recommend this location 200% used this location in the past and staff was really courteous especially jazz who was very polite and professional

Conrad Flowers

1 year ago
rating 5.0
Staff is friendly courteous and very Hall Jasmin and shanique make you feel like family not customers

Phil Ciglen

1 year ago
rating 5.0
The facility is well kept and equipped. The prices are very reasonable. The website is convenient. Having to move a lot of stuff into storage is often stressful for people, and the staff are very friendly, welcoming and helpful, Jasmine in particular. Highly recommended.

Kris Brandhagen

1 year ago
rating 5.0
This was my first experience with having a storage unit. It was a 10 by 12 climate controlled space on the main floor inside the building. It was a lot less miss and fuss than I thought it was going to be. Jazz provided excellent customer service. Thanks Jazz!!

Pat Morris

1 year ago
rating 5.0
To whom it may concern, This is to verify that I have used the services at this location. The attendant that dealt with my account was Jasmin Johnson. She was a wealth of knowledge and information, very professional and most polite. As was her attitude to all the customers I heard her dealt with while I was in the office. I have had reasons to call the office on more than one occasions and Ms. Johnson"s manner of professionalism was always 100%. She is truly an asset to your company.

Chad Noel

1 year ago
rating 5.0
Over the years Ive had a lot of storage units Ive used for my business. This location is the absolute best though. Jazz is always so pleasant and easy to deal with. Thanks so much guys for being so pleasant happy and positive!

Jordan H. Green

1 year ago
rating 5.0
Very friendly and helpful. I needed to store some of my stuff and searching for storage places online is endless. What won me over with StorageMart was their quick response and helpful guidance. Ive never stored anything before, so I had no idea what I needed. I called them and they answered and they took a brief inventory of my stuff, gave me their recommendations in terms of size and insurance and I was able to get a storage space that wasnt too big and not too small, but just right. I reserved my spot on the phone and handled all the payments and paperwork the next day. At the office they again were very helpful, showing me the exact unit I booked, to ensure it really was the right one for me. They also have a selection of locks and packing materials available for purchase to help prepare you ahead of time, so all I had to do was move my stuff in, without the hassle of running out of wrapping foam, tape or a protector for my mattress. Their staff was warm, friendly and very helpful, throughout the entire experience. I feel my stuff is safe and Im good hands while I need it stored. Im glad they answered my call and I highly recommend StorageMart to others in need of a place for their things.

sarah martin

1 year ago
rating 5.0
Very easy to move and to visit! The office staff Jazz was so helpful, friendly and efficient. Nice clean and organized space.

Judy Quigley

1 year ago
rating 5.0
What a great place staff is very nice and helpful lots of storage space for my stuff very secure and safe regardless of the time of day

Gail Leonardo

11 months ago
rating 5.0
We rented our storage unit for 1 year and 3 months... extremely happy with the great customer service we received and it was very important that we felt our goods were safe and secure. Highly recommend this location!

Bob Pridding

7 months ago
rating 5.0
Just rented a unit at this Storagemart, was very pleased with how clean the facility was. This is the second unit I've rented, been with them for about 3 years now and have found their service and quality to be be consistently high. I would not hesitate to recommend them

Fernando DaSilva

2 years ago
rating 5.0
Excellent storage facility

Daaimah Yusuf

4 months ago
rating 5.0
Jazz is the reason why I chose StorageMart. Her customer service is phenomenal, and she knows her stuff!!!!

Joe Rogan

4 months ago
rating 5.0
Amazing customer service. Jazz handled my check in very smoothly and professionally.

manoj ravindran

3 months ago
rating 5.0
Storage Mart has been a pleasure to deal with. Very straight forward and no surprises.

mauricio usma

2 months ago
rating 5.0
Jasmin was an amazing person, so lucky to had found her !!!

Josh Buxton

1 year ago
rating 5.0
Fantastic prices and service with clean facilities. I recently came to this location to purchase a medium sized unit to leave the contents of my dorm while I was away from Toronto for summer. I came here to leave my items and I was greeted by a dream of a woman named Jazz at the front desk. Jazz was extremely helpful in showing us the different sized units and made this such a surprisingly easy and enjoyable process, as well as personable. Thank you Jazz for all your help!

rob rutherford

1 month ago
rating 5.0
Both Shanique and Jazz are very professional. Both of them very polite and knowledgeable. They took care of all my storage needs. I would highly recommend their store.

Risha Toney

4 years ago
rating 4.0
Had a great experience using this StorageMart location. Jasmin did a great job making sure we found the unit that was right for us.

Reverend Ramirez

2 years ago
rating 4.0
decent affordable facility for what it is and the size of the units. staff are nice, some are a lil incompetent, but most are great. pretty convenient.

Leila Cools

1 year ago
rating 4.0
I'm not happy to have received an 8% rent increase 6 months after taking my unit and then another 10% increase 12 months later. However, I do appreciate that StorageMart is able to retain the great employees that they do. They are knowledgable and friendly and make the extra effort for their clients.

malkionx

3 years ago
rating 3.0
Good prices, sadly they got rid of the garbage dumpster so people tend to leave garbage lying around now.

samantha greenspan

3 years ago
rating 2.0
I just rented space here for the next year. The staff is very friendly and it is climate controlled. But the spaces are gross. I had to sweep out a ton of mouse droppings and have noticed mouse droppings all throughout the hallways. My space was also not cleaned before I moved in. The bathroom access also does not work. Overall disappointed but my stuff is already moved in. Will look for other space when there is time.

Yeh C

2 years ago
rating 2.0
Not safe, not secure. The door (that required a password) was kept wide open for quite a few times all night - WHY?? Even the gate was kept open sometimes. I stepped on a nail while inputting the door password before as someone just dumped stuffs there, and they were still there for at least a few days. (I have the photos and might post them when time.)

Anthony Jones

3 years ago
rating 1.0
Attendant who served me was nice enough but had no clue how to use the computer system. Was unable to provide a refund and instead offered packing supplies to make up for the cost.

Laura Abramsen

1 year ago
rating 1.0
Worst experience and service. My unit got infested with mice and mice feces. My complaint to the staff was ignored and my furniture was ruined beyond repair. I never heard back about any of it and was not compensated for my losses. The staff response was to blame the other users of the facility.
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rating 4.0
3 Reviews
Write a Review

Lisa B.

3 years ago
rating 5.0
Thanks Storage Mart for your great customer service. When Storage Mart miscommunicated office open times which messed up our move day they made the...

Diane B.

4 years ago
rating 5.0
This was my first time storing my belonging anywhere, i was moving to Alberta and needed storage one of storage mart's employee Jasmin was very helpful and...

Michael B.

3 years ago
rating 2.0
I have little good to say about StorageMart. They seemed unable to process a credit card - and financially penalized me as a customer each time they...
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