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StorageMart

81 Arrow Road, Toronto, ON M9M2L4

Office Hours
MON - FRI9:30am - 6pm SAT9am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.5
Write a Review

Cheryl Fisher

4 years ago
rating 5.0
I've been renting from storage mart for about 2 years and have been treated like family the whole time.Sam is doing a very good job keeping the place clean and super friendly. I would Recommend this location 81 Arrow Road to anybody and everybody looking for a storage unit. Keep up the good work.

Hamin Mohammad

3 years ago
rating 5.0
Great service! Great people! Great facility!

Brent Eustace

4 years ago
rating 5.0
Sam is very accommodating with my storage requirements. Is very friendly and helpful. The monthly promotions are a bonus as well. I have been a customer for over a year and will continue due to the exceptional customer service.

Muhammad Ali

4 years ago
rating 5.0
These guys are very awesome Always good and care for there costumes. Thanks Sam

Hugh Balkowski

4 years ago
rating 5.0
Excellent service!

POP UP Entertainment

4 years ago
rating 5.0
Sam was awesome the entire way through! Top notch service all the way!

Nir Noam

4 years ago
rating 5.0
Great service, will definitely come back next time I need to use storage!

Chana Smirnoff

5 years ago
rating 5.0
An excellent customer service and exceptional care and attention. Sam offered better options than I expected. Very professional and responsible office staff. I would recommend this and other locations of the Storage Mart to get the best service and the best price.

Wayne C

4 years ago
rating 5.0
I needed to store some furniture...short term. I used this location and got a reasonable price with good service. Was very pleasantly surprised with the straightforward, no hidden cost business approach. Would use this location again.

Donna Smith

4 years ago
rating 5.0
I had the pleasure of dealing with Sam for my storage needs.he is extremely customer oriented and very pleasant. He is very knowledgeable and very experience in his field...it gives me great satisfaction in dealing with Sam at Storage Mart.

Esther Simon

4 years ago
rating 5.0
Storage staff has very good customer service and provide detailed information, rights and responsibilities to customers.

Kathleen Clark

4 years ago
rating 5.0
Great service. Ricardo and Sam were very helpful, friendly and efficient I highly recommend this location.

Donna Smith

4 years ago
rating 5.0
I really like storage Mart. the place is well kept and well lit. Sam is so very helpful and courteous, I am very pleased with their service. Thank you.

??? Roh

4 years ago
rating 5.0
This storage is very clean and well maintain. The office staff, Sam, he was very kind with smile. I rent 3x4 storage with reasonable price. I like 24 7 access

Princess 3ks

4 years ago
rating 5.0
Good customer service. Cody was very informative and made a happy first time customer. Thanks Cody keep up the good work!

Rick Muccilli

4 years ago
rating 5.0
The staff at this facility are incredibly helpful and friendly, especially Sam who took time explaining everything in detail and answering all my questions. He was very patient and smiled throughout my rental process. Great job Sam!!!

Tinesha Bowyer

4 years ago
rating 5.0
I use this place all of the time and their service is amazing!!! If u need service without hassle i highly recommend them Sam is the best!

steve arr

4 years ago
rating 5.0
Newly appointed manager Sam is always courteous and welcoming. This is my 9th consecutive year of renting with Storagemart- and quite frankly I will never go anyplace else. The location grounds are always clean and well kept. I never have any fears for the security of my belongings.

Theva Divya

4 years ago
rating 5.0
GreT customer service Sam was really helpful he does not waste customers time !!!! Keep up the godwork guys

nichola powers

4 years ago
rating 5.0
Met Ricardo today he was an awesome guy had good patient and good manners I would recommend you keep him thanks

Amirehsan Sajad

4 years ago
rating 5.0
When getting started there I was helped by both Sam (the manager) as well as his colleague at the front desk. Very friendly and helpful staff, and the facilities are clean and well maintained.

Adrian Jacobs

4 years ago
rating 5.0
Very helpful staff, Sam did a great job accommodating us from our move from Las Vegas. He took great pride in making us feel at home and providing a safe haven for our goods. Unit was cleaned and ready for us on our arrival. Good location.

Suzanne Francois

4 years ago
rating 5.0
Codi is the best at that location, he's on point with all the information I was looking for. Happy customer

Herbert Hay

4 years ago
rating 5.0
Customer service was wonderful Sam and Ricardo make it easy for me to get a storage unit that was perfect for what I wanted it for reasonable price in my price range will recommend people to this storage.

Kevin Burke

4 years ago
rating 5.0
1. This guy Sam is amazing . I am here and he has taken care of me again. 2. He helped me changed units to accommodate my needs. 3. He got me a storage unit for my sport car this summer for a great deal. 4. He comes by at the night when the alarm is going off to ensure all is well. 5. Unit areas are well maintained and clean. I totally recommend all personelles to take a look at this arrow road location if they want to rent a storage room . Will not be leaving anytime soon ... Loyal client . K.B.

Toddinya Grant

2 years ago
rating 5.0
I visited only for information however the representatives that dealt with me were very friendly and efficient. I left feeling rather informed. Thank you!

The Black 9

2 years ago
rating 5.0
So happy with my service at Storage Mart!! Clean easy. Great price!! 9 x 10 love it for all the stuff driving me nuts at my apt!! Ricardo was so helpful 81 Arrow!

Pablo Yarzon

2 years ago
rating 5.0
Great service..Ricardo and Jazmine are great , thank you so much for everything..because of them i really reccomend this storage plce

Aries Skylaa12

2 years ago
rating 5.0
Excellent service kind treat ppl w respect and so much more

Teresa Quafisi

1 year ago
rating 5.0
Great service

Ernestina Migliozzi

1 year ago
rating 5.0
Raul was extremely helpful on the phone and the facilities on Arrow Road are very clean, vermon free and easy to access at any. Great job guys

Sunflower Petal

1 year ago
rating 5.0
Great service, Janet was helpful

Stephen Stecura

1 year ago
rating 5.0
The facility is good but the service is great. The staff at the front desk are always happy to help and find solutions.

Rita Ciotoli

1 year ago
rating 5.0
So far, I've had great service. The people are awesome and the facility is easy to access and convenient. I love the fact that they donate to charity too! :)

carleen wilson

1 year ago
rating 5.0
The lady I spoke to was really polite she was really nice she told me about the units Promotion that was going on And storage mart is amazing

Natalie C

1 year ago
rating 5.0
Udit, from storage mart north York was an extreme help in locating and getting me a storage unit that was right for me. Patient, polite and very accommodating, never thought I would be this satisfied leaving a simple storage facility. Very awesome. Amazing customer service, would definitely highly recommend! Manager was super cool too! Thanks so much!

Walle

1 year ago
rating 5.0
Udit and Andrew are amazing, what a blessing ! They took care of me beyond my expectations! Thanks guys and all the best!

Renita Blake

11 months ago
rating 5.0
StorageMart was extremely accomodating from the first initial inquiry to the 1st meet. Absolutely loved the customer service and all the clear details given to me. Very friendly people.

William Brooks

5 months ago
rating 5.0
Storage Mart has everything your looking for! Friendly knowledgeable staff, great selection in size of storage units including climate controlled units, with great prices. The environment is extremely clean and secure, and most importantly during these times it is a COVID-19 safe and secure place to access with comfort and piece of mind. I used this service for about 3 months in 2017, and currently returned for about 6 months ongoing in 2020, because I know and trust that Storage Mart is the place that I can count on for my needs. A true 5 Star Service ***** ! Very highly recommended !

Rachael wood

4 months ago
rating 5.0
Excellent service all around Top quality storage facility - well managed, efficient and ideal location. The premises are always clean, well maintained and safe; which leaves me with peace of mind knowing my personal items are safely stored. At the administrative office you will meet Andrew & Udit, they both ensure to provide a consistent level of professionalism and superior quality of service. I will highly recommend Storage Mart to anyone.

yax patel

4 months ago
rating 5.0
I have rented medium storage. UDIT helped me with all setup and everything. He was very good with his service. So far i am impressed with service.

Arena Williams

4 months ago
rating 5.0
The customer service both over the phone and thy received by the rep at the front desk was superb!!!!

judy bell

4 months ago
rating 5.0
Easy access and clean

Rebecca Jean

3 months ago
rating 5.0
Despite the new world with COVID, getting my locker was a breeze. The representative at the desk was an absolutely pleasure to interact with, and everything was so easy. It's easy to get through the gate. Convenient location, and fairly clean lockers. This was one of the only places offering smaller lockers, and at a very good price.

Ry Seang

3 months ago
rating 5.0
We saw Andrew at Storage Mart for our storage needs. He was helpful in accommodating. Super great service and great rates. The facility was also nice and neat. Definitely would recommend to others.

U-Sheak Koroma

3 months ago
rating 5.0
I am a long time customer at the Arrow Road StorageMart facilities. I My name is U-Sheak Koroma. I am a long time customer of Arrow Road Storagemart. Mr. Andrew the Manager and his able assistant Mr. Udit are some of the most dedicated, respectful and professional representatives I have had dealings with in any industry so far. Both are truly a value added professionals the have undivided attention for customer care and satisfaction. I have critically observed that they are always more than willing to professionally adhere to customer concerns and almost always go beyond to accommodate a customer and making sure that a concern is amicably dealt with or resolved. The care fos the cleanliness and safety of the individual customer storage spaces and more importantly, the hygienic environment and safety of their corporation. I am writing critically and honestly that I will not hesitate in recommending this two professional gentlemanly scholars and their Storagemart location as the Storagemart to do business with. I must admit that I had one or two concerns in regards to making payments over the CORONAVIRUS PANDEMIC lockdown. But the said professionals were able to resolve the matter amicably and respectfully once the concerns were brought to their attention. I wish Andre and Udit the very best of regards and their professional development and growth. I am truly a 150% satisfied customer partly because of them. Let hope that as we all are faced with the global trying times of CORONAVIRUS PANDEMIC, that we have professionals who can mitigate matters so that customers can feel respected regardless. I will end by also citing that I appreciate the management of Storagemart for creating and respecting professional independent process of their trusted employees. Keep up the great inclusivity within your corporation. Respectfully submitted by U-Sheak Koroma, A critical yet honest satisfied customer. used other facilities before but

Joselle Sergeant

2 months ago
rating 5.0
Amazing customer service. Very convenient and the guys really did their best to accommodate me and my needs. They were very helpful. I would recommend this storage to anyone. Just tell them what you are looking for and they make it work. Very satisfied.

Michael Joseph

2 months ago
rating 5.0
The service quality provided by audit and Andrew was excellent. From the very first day I felt comfortable working with both of them. I made all my arrangements beforehand and eventually achieved my storage goals. Then when it was time to get a parking stall, I knew that was the place my trailer was going to be. Thanks guys, youre a very good team. I will recommend yall to anyone. Keep up the great service.

shivering flame

2 months ago
rating 5.0
I had been looking for a storage facility for some time and when I came to Storage Mart Arrow road my search ended! Aside from the fact that the location was very clean, The staff was friendly and very helpful and provided answers to all my questions. The Manager Andrew even took the time out to personally show me a few different storage options that would meet my specific needs. I have yet to finalize the details but I definitely look forward to becoming a storage mart customer. Thank you again!

Q L

2 months ago
rating 5.0
We really like StorageMart. They have many drive-up units, which is what we were looking for. Our unit was clean and easy to access. Also, the price for the unit was very reasonable. Really happy that we found this place. Oh, and Andrew, the manager, was easy to work with.

Raymond Asgar

1 month ago
rating 5.0
Thanks To The Guys At StorageMart For Making A Hectic Moving Day A Great Experience. The Exceptional Service That I Recieved From Andrew & Udit Is Second To None! These Two Make A Great Team Getting Through The Busy Month End/ New Rental Crowd While Still Remaining Delightfully Energetic And Welcoming. Keep Up The Great Service! The Storage Facility Has Climate Controlled Inside Storage As Well As Outdoor Easy Access Pull Up And Store Options. Some Outdoor Unit Are Large Enough To Store That Summer Vechile/ Motorcycle Because We All Know Winter Is Not To Far Away. Grounds, Storage Are Spotless.

Jackie Ferro

1 month ago
rating 5.0
Clerk behind the desk was very attentive and explained everything to me and my family. Was very clear and answered all of our questions. Took us to our storage unit made sure it was clean, and that there where no damages. Great customer service.

Cam DiPasquale

5 years ago
rating 4.0
Sam was very professional and very detail. This is my first time renting a storage unit. and I am quite impressed on how organized StorageMart is. Will recommend this location to everyone I know who needs storage space.

Steph Velasquez

4 years ago
rating 4.0
When I spoke to Ricardo and Sam on the phone they were very nice and explained how things would work. When I came in Ricardo was very nice about everything even apologizing about having to take phone calls, due to the other guy having to run errands. I found no issues with the unit I am renting.

Elijah Hibbert

3 years ago
rating 4.0
Good location and good prices

Andrea Bulanda

3 years ago
rating 4.0
This facility was clean and secure. The personnel working there are professional and courteous. The location is handy off the highway. This is just the facility we were looking for.

Elvis McKenzie

3 years ago
rating 4.0
I been doing home renovations for over 7years renting the storage , best service, price to suit, clean/ friendly environment. Thanks to all members of arrow road storage mart.

Teresa Quafisi

1 year ago
rating 4.0
Great service

Terry Kumar

4 years ago
rating 3.0
Great customer service! Sam really does a good job by helping you find the right unit within your budget. I have changed units several times (to bigger ones), each time with no problem and also have referred a few friends who are now renting a unit at this same location. The only issue i have is : The washroom! Initially i was told that its not working, now a year later that problem still has not been fixed. Other than that, great location and service.

Megan Ruddy

2 years ago
rating 3.0
Had a bit of issues with the hallway cleanliness, but the location is great. Also had issues with getting direct payment set up in store, but management did take the time afterwards to talk me through them.

Shed Ide

1 year ago
rating 3.0
Didn't like how they try to change my price after one year without letting me know. Had to call them to change it. But other than that it's a great place.

Bigga Braps

10 months ago
rating 3.0
Biggest problem is that they do not have 24 hours access anymore. A real turn-off because of my work schedule. Had I known that I would not have used them this time around

foundahome foundahome

4 years ago
rating 2.0
Customer service is ok. BUT the actual storage unit is not as clean as a lot of other companies out there. The roof inside the unit is not finished, the doors stick and are hard to open, there is a lot of dust inside the unit. When I complained about the dust and dirt and all my items being covered, they did not offer any kind of compensation. Instead, the employee defended the company instead of addressing the customer's issues. At this time, I cannot recommend this facility due to the dustiness and poor maintenance and rent increases of 7 or 8 percent. When I questioned them about how they arrived at the amount to be charged for a rent increase, I did not receive adequate information. Instead, the employee was vague and said it depended on the market. There are several competitors out there who only do a 1 or 2 percent rent increase each year. This company cannot even apply a consistent percentage every year. I really regret signing up with this company. It has been more costly than it should have been and I have already cancelled 1 of my units. I had 2. To the management: Thank you for your response. With regards to the dust and dirt, it is suggested that you visit other storage sites. I have a unit with another company. Very nicely finished on the inside. Roof is finished. There are no issues with dust and dirt. The company I am using rectified this situation BEFORE renting the unit out to its customers. StorageMart should do the same. As for the rent increases, the percentage of the rent increases applied from StorageMart are arbitrary and very from year to year. Other companies have a FIXED rate so we as customers know what to expect.

Levin M

3 years ago
rating 1.0
The place used to be up-kept both inside and out. In the last years it seems as if upkeep has fallen drastically. Washrooms have an old 2 year sign saying "closed due to pipe issues". Building doors are no longer lock controlled. The exit gate is loose to the point a person can just squeeze in & more then one occasion I've found nails, screws and other metal bits in the drive paths. Have had a screw in my tires twice in the location to the point of resorting to parking the car and walking in.

louis tran

2 years ago
rating 1.0
Ridiculous service and scam. Been with them for over six months, came back to clean out my stuff and I was locked out. They told me to clean my things out first, and when I came back to cancel my service, I had to pay $60 for the two days. Cant believe they lock me out on Easter and still have the audacity to charge me for when they are closed.

Andy Romain

2 years ago
rating 1.0
Reserved a parking spot on May 29, 2018. I had to call another location to confirm because this location didn't pick up the phone or return my message. I get there on May 31st and one of the two reps asks for my insurance and registration. I provide both. He says the paper document from my car insurance company with their logo, address, phone numbers, the VIN, policy number etc. is insufficient and he would need the email version. I forward it to him. He doesn't receive the email because of an IT or server issue on his email client. After waiting 10-15 minutes I lean over slightly to check the inbox on his screen as he seemed too disrespectful of my time and processing the storage space in an efficient manner. He then gets upset and asks if I was accusing him of being a liar. Now very sensitive and defensive, almost crying, he asks me to leave and says that I was being disrespectful. I tell him that I reserved the spot and that I'm not leaving. I ask if he wants to speak with my insurance company or call the number on the insurance document to verify that the document is authentic and that I have insurance. He declines, defensive again like a little child asks if I think he's an errand-boy or something to that effect. I call my insurance company and have the agent forward to them the documents. He doesn't receive the email because of an IT or server issue on his email client. Meanwhile, after I voice my displeasure regarding the terrible service he and the other Rep start whining and crying about how they work 9 hour days and accuse me of being verbally abusive. The emails finally come in (so sad) and I apologize even though this was literally an IT issue that they or their company is at fault for. Then in a strange series of events the 1st Rep idiotically asks: "Did you apologize to him?", "Did you apologize to me? Now still not processing my reservation he then reaches out to shake my hand from behind the desk like a kid on a playground offering to make a truce. Confused, weirded out, and not wanting to leave him hanging I shake his hand softly. After pulling away he gets angry and says "come on, shake hands like a man". The other rep who seems more level headed then asks me not to respond angrily. All the while another customer is standing there confused and a series of customers came in and out all witnessing this incredible weirdness and lack of professionalism. After making sure that this email issue (so sad) was in fact the problem I leave and take my business elsewhere. I've honestly never seen such stupidity and sad behavior in my life.

Miss Hassan

2 years ago
rating 1.0
Rented a storage from this location for 6 months, late charge fees were ridiculously high. I still didnt have a problem with them until I moved my stuff out and there was rat feeces everywhere and a bad stench on my furniture. Wouldnt recommend this place to anyone!

Andy Romain

2 years ago
rating 1.0
Reserved a parking spot on May 29, 2018. I had to call another location to confirm because this location didn't pick up the phone or return my message. I get there on May 31st and one of the two reps asks for my insurance and registration. I provide both. He says the paper document from my car insurance company with their logo, address, phone numbers, the VIN, policy number etc. is insufficient and he would need the email version. I forward it to him. He doesn't receive the email because of an IT or server issue on his email client. After waiting 10-15 minutes I lean over slightly to check the inbox on his screen as he seemed too disrespectful of my time and processing the storage space in an efficient manner. He then gets upset and asks if I was accusing him of being a liar. Now very sensitive and defensive, almost crying, he asks me to leave and says that I was being disrespectful. I tell him that I reserved the spot and that I'm not leaving. I ask if he wants to speak with my insurance company or call the number on the insurance document to verify that the document is authentic and that I have insurance. He declines, defensive again like a little child asks if I think he's an errand-boy or something to that effect. I call my insurance company and have the agent forward to them the documents. He doesn't receive the email because of an IT or server issue on his email client. Meanwhile, after I voice my displeasure regarding the terrible service he and the other Rep start whining and crying about how they work 9 hour days and accuse me of being verbally abusive. The emails finally come in (so sad) and I apologize even though this was literally an IT issue that they or their company is at fault for. Then in a strange series of events the 1st Rep idiotically asks: "Did you apologize to him?", "Did you apologize to me? Now still not processing my reservation he then reaches out to shake my hand from behind the desk like a kid on a playground offering to make a truce. Confused, weirded out, and not wanting to leave him hanging I shake his hand softly. After pulling away he gets angry and says "come on, shake hands like a man". The other rep who seems more level headed then asks me not to respond angrily. All the while another customer is standing there confused and a series of customers came in and out all witnessing this incredible weirdness and lack of professionalism. After making sure that this email issue (so sad) was in fact the problem I leave and take my business elsewhere. I've honestly never seen such stupidity and sad behavior in my life.

Joseph Luzi

1 year ago
rating 1.0
I bought a lock from storage mart and when I put all my stuff in there. Somebody went in there and stole my stuff. Where my locker was located, There was no cameras nor was there anyway of finding the person who did this. There were cameras im some parts of the building but not all. The staff was not sympathetic at all and they werent trying any effort to find the person who stole thousands of dollars worth of stuff. Nobody should use this storage locker. Make sure there is a camera where your locker is. I shouldnt of had to pay for a locker that wasnt keeping my stuff safe.

Joseph Luzi

1 year ago
rating 1.0
I bought a lock from storage mart and when I put all my stuff in there. Somebody went in there and stole my stuff. Where my locker was located, There was no cameras nor was there anyway of finding the person who did this. There were cameras im some parts of the building but not all. The staff was not sympathetic at all and they werent trying any effort to find the person who stole thousands of dollars worth of stuff. Nobody should use this storage locker. Make sure there is a camera where your locker is. I shouldnt of had to pay for a locker that wasnt keeping my stuff safe.
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rating 5.0
3 Reviews
Write a Review

Sheakumoyoh K.

3 months ago
rating 5.0
My name is U-Sheak Koroma. I am a long time customer of Arrow Road Storagemart. Mr. Andrew the Manager and his able assistant Mr. Udit are some of the most...

Tracy G.

1 year ago
rating 5.0
So far so good. I called, Chris was so very helpful, and I got the storage space I need at a great price. They have carts for customer use and it's climate...

Steve R.

4 years ago
rating 5.0
Newly appointed manager Sam is always courteous and welcoming. This is my 9th consecutive year of renting with Storagemart- and quite frankly I will never...
See all Reviews
  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat